Refund policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

If you would like a refund, please contact info@asofterheart.co.uk within 14 days. You then have another 14 days to return your item. A refund will then be issued within 14 days of receiving the item. All products must be in their original condition and packaging. Customers are responsible for return shipping costs.